- What shipping options are available?
- What products qualify for Free Shipping?
- I don't see a Free Shipping option at checkout, why?
- Do you ship outside of the USA?
- Do you ship to Alaska and Hawaii?
- What could cause a shipping delay?
- Is there a cost on returns?
- Which are the reasons why I can make a return?
- Which items are not eligible for Return?
Q: What shipping options are available?
Online orders are shipped through USPS, UPS, Fedex or DHL. We utilize USPS when shipping to a PO box. At checkout you may select expedited shipping options with an additional cost.
Q: What products qualify for Free Shipping?
Drivermods.com is proud to offer Free Standard/Ground Shipping on 99.9% of our items!
Q: I don't see a Free Shipping option at checkout, why?
If you do not see a free shipping option at checkout it's possible the product did not qualify - for reasons such as being oversized or restricted by the carrier. Please don't hesitate to contact us via email or by phone at 888-863-8988 to see if any free shipping options may be available for your order.
Q: Do you ship outside of the USA?
We do service many countries outside of the USA:
Canada, Australia, France, Germany, Luxembourg, Malta, Netherlands, Switzerland, United Kingdom, Gibraltar, Belgium, Croatia, Denmark, Estonia, Finland, Hungary, Ireland, Italy, Latvia, Lithuania, Malaysia, New Zealand, Portugal, Singapore, Spain, Sweden, Brazil, Japan, Mexico and more.
Q: Do you ship to Alaska and Hawaii?
There is a surcharge to ship to Alaska and Hawaii. Fees will be calculated during checkout.
Q: What could cause a shipping delay?
Shipping delay can occur if the incorrect address or zip code is submitted with during the checkout process. If the shipping company is unable to deliver the package, we will contact you via phone or email. During the holiday seasons, transit times may vary.
Selected expedited services such as Next Day Air, 2 Day shipping and 3 Day shipping services are still guaranteed during the holiday seasons.
Q: Is there a cost on returns?
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, with no signs of wear.
For authorized return outlined above whereby you receive defective, damaged or incorrect product we will cover the shipping back to us. For any other reasons you are returning product (such as you changed your mind), you are responsible for shipping item back to us.
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a FULL refund to your credit card (original payment method). You will receive a credit within a number of days, depending on your card issuer's policies. Amount of refund is subject to a restocking charge of up to 50% if item is returned used or damaged.
Q:Which are the reasons why I can make a return?
Defective Product- Manufacturer defect.
Damaged Product- Item arrives broken, torn, scratched. If it appears the outer shipping box is damaged, we might ask you to take a couple pictures of the damaged item as well as the damaged shipping box/package so that we may file a claim with the carrier.
Incorrect Product- When the item received is clearly not the product you ordered. This would include an item where we have guaranteed fit, yet the product does not fit the vehicle for which it was purchased.
Lost Package- If your tracking information shows that your package was delivered but you have not received it, we will need to be contacted. It is often a good idea to first check with a neighbor, roommate, condo/apartment leasing office to determine if perhaps the carrier left it with someone for safekeeping.
You may request a return for the above reasons. Once the return is authorized we will provide a shipping label that will include shipping charges back to us.
Q:Which items are not eligible for Return?
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Custom made and special-order items, unless we are at fault.
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Items delivered more than 30 days ago, UNLESS there is manufacturer defect of the product.
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Installed items.
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Modified items (any product that has been altered in any way).
